| Project – Eliminating Operational Inefficiencies

| Solution – Centralized Communications Channel Manager

The Customer

The republic of Botswana is a country with a total population of 2.5 million and has been ranked as one of the fastest growing countries in the world. They have recently started a government wide digitization effort which aims to create 1 cross platform system to centralize all government services.

The Challenge

The government of Botswana has 34 ministries and governmental agencies and over 150 departments within each of them. Therefore, in order to reach all these government offices – citizens have to know which ministry and department offers the services they need, find their contact details and then go on to call or email them which often goes unanswered. 

Thus, there was need for a solution to create one central communications portal that would eliminate the government’s communication silos, allow for two-way communication, automate frequently asked questions & track all communications to hold government officials accountable.

The Solution

The Xavier Africa team created a two-way communication gateway that would allow clients to send their messages to the government, label the message adequately and send the forward the message to the relevant ministry or department. The solution – powered by conversational AI features SMS, WhatsApp and email integrations and uses ranking natural language processing models to label contentious messages.

    1. Farmers in remote areas had minimal access to agronomists and farming supplies throughout their production process and thus their probability of success was significantly low. 
    2. BAMB had 2 inhouse agronomists, and a large network of logistics partners across the country.

The team went on to brainstorm several solutions that could be built and figured that we could create a solution that worked out for both parties. The solution was a cross platform mobile application that could serve as a farmers’ companion providing real time machine generated agronomy advisory, share tailored best practices for the farmers’ throughout the production period and monitor supplies with reordering done exclusively with BAMB branded products.

Communications Platform
The Results

Xavier Africa successfully created a conversational AI agent, created an SMS Gateway solution for integration to the three mobile networks in Botswana, integrated to the WhatsApp Cloud API and successfully created APIs that pushes message communication to the relevant government systems. 

Technologies 

    • Conversational AI – Dialogflow
    • SMS Gateway – PHP Laravel
    • Communications Channel Manager – MERN Stack (MongoDB, Express, React, & Node)
    • Cloud Service – BTC (With containers created using Docker)

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